Terms and conditions


Hotel Asteria Venray is a smoke-free hotel. This means that smoking is not permitted anywhere inside the hotel, whether it be in the lobby, the restroom, or the rooms. We aim to provide a healthy and comfortable environment for all our guests and staff. We kindly request our guests to smoke outside the hotel in the designated smoking areas. Please note: Violation of our smoke-free policy may result in fines.


Hotel Asteria Venray and Zaal Zeven adhere to the Uniform Conditions for the Hotel and Catering Industry (UVH).



At Hotel Asteria Venray, we strive to provide a comfortable and pleasant experience for all our guests. Therefore, we have implemented the following dog policy:

  • Dogs Not Allowed: With the exception of assistance dogs, dogs are not permitted in our hotel. This policy helps us maintain a calm and hygienic environment for all our guests.

  • Assistance Dogs: Assistance dogs are warmly welcomed in all areas of our hotel. We kindly request that you inform us in advance if you are bringing an assistance dog.

  • Brasserie and Terrace: Dogs are only allowed in our brasserie and on the terrace. We ask that you ensure your dog is always supervised and does not cause any disturbance to other guests.

We appreciate your understanding and cooperation.



The Uniform Conditions for the Hotel and Catering Industry (UVH) are the terms and conditions under which hospitality businesses established in the Netherlands, such as hotels, restaurants, cafes, and related enterprises (including catering companies, party-service companies, etc.), provide hospitality services and enter into hospitality agreements.


Additional conditions

  • Payment takes place in the hotel, your details are only needed to guarantee the reservation.
  • If you would like to cancel your reservation without costs, this should be done 1 day before arrival at the latest.
  • For every reservation that is not cancelled at least 1 day before arrival, the costs of the first night will be charged.
  • Different cancelation conditions apply for group reservations.
  • For group reservations (8 rooms or more), the Dutch Uniform Hospitality Conditions (Uniforme Voorwaarden Horeca, UVH) are applicable.
  • The hotel is pet-free, dogs are only allowed on the terrace and not in the building.

The following conditions apply if you have booked a ‘Non-Refundable’ Price or package

  • Your credit card details are required for booking this offer.
  • This reservation may not be modified and cancelled.
  • Upon making this reservation, you accept that the full price of the stay is charged on your credit card, and restitution is not possible.